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RETURNS, EXCHANGES & REFUNDS POLICY

Last Updated: June 2026

Our Promise

Every FARTY sculpture is hand-finished and inspected with care before shipping. We want you to love your new little friend! If something's not right, we're here to make it right.

1. RETURNS
Eligibility:
  • You have 14 days from the date of delivery to request a return.
  • The item must be in its original, undamaged condition and original packaging.
  • The custom Certificate of Authenticity (CoA) must be included.
Non-Returnable Items:
  • Items that have been damaged due to misuse, accidents, or display in direct sunlight/heat.
  • Items returned without the original packaging or CoA.
How to Return:
  1. Email us at theshop@lomaspeor.com with your order number and reason for return.
  2. We'll send you return instructions within 48 hours.
  3. Pack your FARTY securely in the original packaging.
  4. Ship it back to us (see "Return Shipping" below).
2. REFUNDS
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.The Refund Process:
  • Inspection: We will inspect the returned FARTY within 3–5 business days of receiving it.
  • Approval: If approved, your refund will be processed immediately.
  • Credit: A credit will automatically be applied to your original method of payment within 5–10 business days (depending on your bank or credit card company).
What if my refund is declined? If your return does not meet our eligibility criteria (e.g., it was damaged by the customer or missing the CoA), we will contact you to arrange to ship the item back to you at your expense.Late or Missing Refunds: If you haven’t received your refund yet, please do the following:
  1. Check your bank account again.
  2. Contact your credit card company (it can take a few days for it to officially post).
  3. Contact your bank (there is often some processing time before a refund posts).
  4. If you’ve done all of this and still haven't received it, email us at theshop@lomaspeor.com.
Return Shipping Costs:
  • UK & EU: We provide a prepaid return label for eligible, customer-remorse returns.
  • International: The customer is responsible for return shipping costs.
  • Note: Original shipping costs are non-refundable and will be deducted from your refund total if shipping was initially free or discounted.
3. EXCHANGES & REPLACEMENTS
Damaged Items: If your FARTY arrives damaged, we will replace it FREE of charge! Just:
  1. Email us within 7 days of delivery with photos of the damage and the packaging.
  2. We'll send a replacement immediately.
  3. No need to return the damaged item (we know it's disappointing, so keep it or recycle it!).
Wrong Item: If we sent you the wrong color/variant, we'll fix it ASAP at our expense, including covering all return and reshipping costs.
4. CONTACT US
Questions about returns, refunds, or exchanges? Email us at theshop@lomaspeor.com. We typically respond within 24–48 hours.









 




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